Arthur Herring
TDCX, a leading provider of digital customer experience solutions, is expanding its campus in Istanbul to meet the increasing demand for its services in the gaming sector. Turkey has seen a rise in the number of gaming start-ups in recent years, with industry revenue projected to reach $1.5 billion by 2025. This growth has positioned Turkey as a favorable market for TDCX, as mobile game developers seek to capitalize on the country’s potential.
With the expansion of its campus, TDCX aims to provide comprehensive support to gaming companies, including player and community support, as well as trust and safety services. The company’s deep sector expertise and ability to deliver exceptional customer experiences make it well-equipped to help gaming companies build brand loyalty and a strong following.
TDCX’s strategic location in Istanbul also gives it an advantage in capturing opportunities in Europe, West Asia, and Africa. The company’s ability to provide customer experience support in multiple languages, including Arabic, English, French, and Turkish, further positions it as a valuable partner for gaming companies operating in diverse markets.
In addition to its expanded facilities, TDCX is committed to fostering employee engagement and development at its Istanbul campus. The company has created a welcoming and productive space that encourages learning, collaboration, and bonding among employees. It offers integrated training facilities and facilitator-led sessions to ensure that its team is equipped with the necessary skills and knowledge to provide excellent customer service.
Furthermore, TDCX takes a specialized approach to hiring for its gaming clients. The company seeks passionate gamers who can bring a deep understanding of the gaming industry to their roles. This approach has proven successful, with TDCX Türkiye achieving a customer satisfaction score of 85%, surpassing the industry average.
As TDCX continues to expand its presence in the gaming sector, it remains committed to delivering transformative digital CX solutions that help brands acquire new customers, build loyalty, and protect their online communities. With its global footprint and dedication to positive outcomes, TDCX is poised to be a trusted partner for gaming companies seeking to enhance their customer experiences.
For more information about TDCX and its services, please visit www.tdcx.com.
Additional Relevant Facts:
1. TDCX has a global presence with operations in 10 countries, including Singapore, Malaysia, Philippines, Thailand, China, Japan, Australia, and India.
2. The gaming industry in Turkey has been fueled by the growing popularity of mobile gaming, with an estimated 30 million gamers in the country.
3. TDCX offers a range of customer experience solutions, including customer service, technical support, content moderation, and social media management.
4. The expansion of TDCX’s campus in Istanbul includes state-of-the-art facilities, advanced technology infrastructure, and dedicated gaming support teams.
5. TDCX has partnerships with leading gaming companies and provides services to both established players and emerging start-ups in the industry.
Most Important Questions and Answers:
Q: What services does TDCX provide to gaming companies?
A: TDCX provides comprehensive support to gaming companies, including player and community support, trust and safety services, customer service, technical support, content moderation, and social media management.
Q: What is the projected revenue of the gaming industry in Turkey by 2025?
A: The gaming industry revenue in Turkey is projected to reach $1.5 billion by 2025.
Q: What languages does TDCX offer customer experience support in?
A: TDCX offers customer experience support in multiple languages, including Arabic, English, French, and Turkish.
Key Challenges or Controversies:
One potential challenge for TDCX in expanding its services in the gaming sector is the need to stay updated with the latest gaming trends and technologies. The gaming industry is constantly evolving, and TDCX will need to ensure that its teams are equipped with the necessary knowledge and skills to provide excellent service to gaming companies.
Advantages:
– TDCX has a global footprint and expertise in providing digital customer experience solutions, which positions it as a valuable partner for gaming companies looking to expand their reach.
– The expansion of TDCX’s campus in Istanbul allows for dedicated gaming support teams, specialized facilities, and advanced technology infrastructure.
– TDCX’s ability to provide customer support in multiple languages gives it an advantage in serving diverse markets.
– The company’s specialized approach to hiring passionate gamers who understand the gaming industry contributes to its success.
Disadvantages:
– As the gaming industry is highly competitive, TDCX may face challenges in standing out among other service providers in the market.
– The rapid pace of technological advancements in the gaming industry may require continuous investment in training and upgrading infrastructure to stay up-to-date.
– TDCX will need to adapt to the evolving needs and expectations of the gaming sector to maintain its relevance and competitive edge.
Suggested Related Link:
Gamesindustry.biz
